Refund Policy

Last updated: November 12, 2026

MyForum and MyBlog are operated by Lü Jianfeng (吕建锋), an individual seller in Menghai County, Xishuangbanna, Yunnan, People’s Republic of China. Payments are processed by our Merchant of Record, Creem. Creem handles payment processing, tax collection and refunds on our behalf, and its own terms also apply to your purchase.

1. Subscriptions (Pro / Bundle)

• First purchase: you may request a refund within 14 days of the initial charge. We will normally approve it, provided the plan has not been materially abused.
• Renewals: renewal charges are not refundable, but you can cancel at any time before the next renewal date from your billing page. Access continues until the end of the period already paid for.
• Downgrades: changing plans does not automatically refund the difference; the new plan applies from the next billing period unless we agree otherwise.

2. Paid articles (one-time purchases)

• A paid article gives you immediate access to digital content through your account. Once access has been granted, the purchase is generally final.
• EU/UK consumers: by purchasing and accessing the article immediately, you expressly request immediate performance and acknowledge that you lose the 14-day right of withdrawal for that digital content, to the extent permitted by law.
• We will still refund if the article was not delivered, was materially different from its description, was charged twice, or where mandatory consumer law requires a refund.
• Access may be revoked if a payment is reversed or if the purchase was fraudulent.

3. How to request a refund

Email [email protected] from the address used for the purchase, with the order ID or the site URL. We aim to respond within 5 business days. Approved refunds are processed by Creem back to the original payment method; timing depends on the bank or card issuer.

4. Chargebacks

Please contact us before opening a chargeback — most issues can be resolved faster directly. If a chargeback is opened, access to the paid plan or article may be suspended while the dispute is reviewed.

5. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law in your country of residence. If a mandatory rule gives you a stronger refund right, that rule applies.

6. Contact

Refund questions: [email protected]. See also Terms of Service, Privacy Policy and Pricing.